READ OUR CONDITIONS OF SALE
These general conditions of sale (the “General Conditions”) govern the terms and conditions of sale of the products marketed by AGEVOLUZIONE.COM (the “Products”).
All contracts for the sale of Products by AGEVOLUZIONE.COM to third parties (the “Customers”) are governed by these General Conditions, which form an integral and substantial part of every proposal, order and purchase order confirmation of the Products themselves.
The conditions of sale applicable to your order are those in force on the date of the order itself.
1. PRODUCTS: PRICES AND CHARACTERISTICS
1.1 Unless otherwise indicated, the prices of the Products published by AGEVOLUZIONE.COM are inclusive of VAT. The prices of the Products published from time to time by AGEVOLUZIONE.COM cancel and replace the previous ones and are subject to the actual availability of the Products. AGEVOLUZIONE.COM reserves the right to confirm or change the prices of the Products published on its website or in brochures and advertising material, at the time of confirmation of the Customer’s order. The customer can not make claims for compensation or indemnity in any way for damages caused by the rejection, even partial, of an order. In any case, the rejection of an order by Agevoluzione Srls will be promptly notified to the customer. In the event that the customer is a consumer, will have to save and keep these general conditions of sale on a durable medium, pursuant to and for the purposes of Articles. 52-53 of Legislative Decree 6 September 2005 n. 206.
1.2 The technical and functional characteristics of the Products published by AGEVOLUZIONE.COM through its promotional messages and information brochures are those communicated by the respective manufacturers. AGEVOLUZIONE.COM assumes no responsibility for the truthfulness and completeness of such information. Unless otherwise indicated, the manuals and software relating to the Products are in English. The images of the Products are indicative and not binding.
1.3 The Products are not supplied on a trial basis. Although AGEVOLUZIONE.COM operators may provide indications on the characteristics of the Products, the Customer is responsible for the choice of the Products ordered and for the compliance and conformity of the specifications indicated by each manufacturer with its own needs.
1.4 Payment can be chosen at the time of finalizing the order between the following methods: Paypal – transfer to the order. Different forms of payment must be agreed in advance.
2. ORDERS – INVOICING
2.1 All purchase orders for Products transmitted to AGEVOLUZIONE.COM must be complete in all their parts and must contain all the elements necessary for the correct identification of the Products ordered. Each order for Products transmitted to AGEVOLUZIONE.COM constitutes a contractual proposal from the Customer and, therefore, will be binding on AGEVOLUZIONE.COM only if confirmed for acceptance. The execution of the order by AGEVOLUZIONE.COM, is equivalent to confirmation and acceptance of the same.
2.2 AGEVOLUZIONE.COM reserves the right not to accept incomplete orders, not properly completed.
In the event of non-execution of the order by AGEVOLUZIONE.COM (if the same is due to the unavailability of the Products ordered by the Customer) AGEVOLUZIONE.COM will inform the Customer as soon as possible, refunding any sums already paid by the latter for the unexecuted supply. In this case, the Customer will not be entitled to any reimbursement or compensation of any kind.
2.3 The tax documentation relating to the Products ordered will be issued by AGEVOLUZIONE.COM at the time of shipment of the Products to the Customer. If the Customer has a VAT number and wishes to receive an invoice in its own name, it will have to indicate this request in the order. Failing this, AGEVOLUZIONE.COM will not issue a fiscal invoice.
3. DELIVERY OF THE PRODUCTS
3.1 All costs of delivery of the Products are charged to the Customer. Deliveries are normally made by courier (SDA). In the case of cash-on-delivery shipments by courier, the delivery of the Products is subordinate to the payment, by the Customer, of the relative price in cash to the courier.
AGEVOLUZIONE.COM has the right, at its sole discretion, to make delivery of the Products ordered by a courier other than SDA or by any other means it deems appropriate. Unless otherwise indicated, all deliveries are made at street level.
We can ship to any address in the world. However, there are restrictions on some products, and some products cannot be shipped to international destinations. Shipping costs are calculated and displayed before confirming the order and are inclusive of 22% VAT.
3.2 The terms of delivery indicated by AGEVOLUZIONE.COM refer to the Products present in its warehouses and, while carefully evaluated, must be considered non-binding for AGEVOLUZIONE.COM, which may subsequently confirm or modify them, depending on its actual needs. Any delays in delivery of less than 30 (thirty) days do not give the Customer the right to refuse delivery of the Products, nor to claim compensation or indemnity of any kind.
3.3 AGEVOLUZIONE.COM has the right to make the delivery of the Products (even relative to the same order) in several successive deliveries, without prejudice, in this case, to a single charge to the Customer for transport costs.
3.4 Special conditions and terms of delivery must be agreed in advance between the Customer and AGEVOLUZIONE.COM.
4. SPECIAL OFFERS AND GIFTS
4.1 Any special offers promoted by AGEVOLUZIONE.COM are valid until stocks are exhausted and, in any case, are subject to the actual availability of the relative Products in the hands of AGEVOLUZIONE.COM The special offers proposed by AGEVOLUZIONE.COM are not cumulative. The products in the gift or special offer may be in promotional packaging (packaging means boxes, online manuals, etc.).
4.2 If a special offer promoted by AGEVOLUZIONE.COM provides for the sending of a free product together with one or more products purchased, the customer will be entitled to this free product only if the same has been expressly requested by the customer in the order sent to AGEVOLUZIONE.COM and until stocks are exhausted.
4.3 No assistance or replacement is provided in relation to any products received as a gift by the Customer.
5. PRODUCT WARRANTY – TECHNICAL ASSISTANCE
5.1 AGEVOLUZIONE.COM guarantees only the material integrity of the Products at the time of delivery (hereinafter, the “Warranty AGEVOLUZIONE.COM). Any defects covered by the Warranty AGEVOLUZIONE.COM must be reported by the Customer, under penalty of forfeiture, no later than 10 (ten) days from the date of delivery. In case of operation of the Guarantee AGEVOLUZIONE.COM the Customer shall only be entitled to the replacement of damaged products upon return of the same, being excluded the right of the Customer to compensation for any damage, even further.
5.2 Without prejudice to the provisions of Article 5.1 above, AGEVOLUZIONE.COM does not provide any additional guarantees on the Products with respect to those provided by individual manufacturers. Technical assistance and interventions under warranty on the Products are carried out, where applicable, by the individual Manufacturers, in accordance with the terms and procedures indicated in the documentation attached to the Products themselves. In particular, AGEVOLUZIONE.COM does not provide any guarantee regarding the compatibility of the Products with other products or equipment used by the Customer, nor does it provide any guarantee regarding the suitability of the Products for the specific use intended by the Customer.
5.3 Without prejudice to cases of fraud or gross negligence on the part of AGEVOLUZIONE.COM, it is agreed from now on that, if AGEVOLUZIONE.COM is found to be responsible for any reason whatsoever towards the Customer – including the case of total or partial non-fulfilment of the obligations assumed by AGEVOLUZIONE.COM towards the Customer as a result of the execution of an order – the liability of AGEVOLUZIONE.COM shall not exceed the price of the Products purchased by the Customer and for which the dispute arose.
5.4 The warranty covers all manufacturing defects (as evidenced by the tax receipt or purchase invoice). All products not working due to improper use or carelessness will not be considered under warranty and will be charged any repair costs. The warranty is void if the returned products have been tampered with (lack of the warranty seal, lack of the label bearing the serial number of the device, sheared power cables, non-original parts of the components, disassembled equipment, etc.) All products will be repaired and / or replaced directly by the manufacturer. Electronic components (microprocessors, memories, etc.) are not covered by warranty.
5.5 In case of malfunctions of the purchased products or requests for technical information on products contact our technical support service with one of the following procedures:
-send an e-mail to firstname.lastname@example.org indicating the product code number and the type of malfunction
– call the ‘technical assistance phone 0382 1726563 from Monday to Friday from 14.00 to 18.00.
6. RIGHT OF WITHDRAWAL
6.1 Pursuant to art. 5 of Legislative Decree 22 May 1999 n. 185, the customer (if it qualifies as a “consumer” under the DL 48 of 06/02/2014) has the right to terminate the contract and return the Products ordered, without penalty and without specifying the reason, within 14 (fourteen) working days from receipt of the Products.
6.2 The right of withdrawal referred to in Article 6.1 above must be exercised by the Customer, under penalty of forfeiture, by sending a registered letter with return receipt to AGEVOLUZIONE S.R.L.S Via Fratelli Cuzio, 42 – Polo Tecnologico 27100 Pavia (PV) ITALY, within 10 (ten) working days from receipt of the Products.
6.3 All returns (which must be perfectly intact and accompanied by the original packaging) must be authorized by AGEVOLUZIONE.COM Customer Service, which will issue a return authorization number (RMA). Once the RMA number has been received, the Customer may return the Product to the following address:
AGEVOLUZIONE S.R.L.S Via Fratelli Cuzio, 42 – Polo Tecnologico 27100 Pavia (PV) ITALY C.O.D. packages will not be accepted.
6.4 Once the Products have been received (and their integrity verified) AGEVOLUZIONE.COM will, as soon as possible, credit the Customer with the cost of the returned Products (as indicated on the invoice), withholding the amount of the shipping costs which will remain definitively borne by the Customer.
6.5 The right of withdrawal referred to in article 6.1 above may not be exercised by the Customer in the event that the Products purchased consist of audiovisual or computer software sealed, which have been opened by the Customer.
7.1 It is guaranteed the confidentiality of the data entered, which are treated in accordance with DL196/03 “Code for the Protection of Personal Data”. Please note that the processing of personal data provided by filling out the order form, will be carried out by Agevoluzione Srls, as owner of the treatment. The data will be used for commercial, direct sales, promotional and statistical purposes through automated processing, the data may be disclosed to affiliated companies or subsidiaries having the same purpose. The treatment will take place at the headquarters of Agevoluzione Srls, Via F.lli Cuzio 42, Pavia. The customer can contact Agevoluzione Srls, owner of the treatment, to enforce its rights as provided by law number 196/2003.
8. COMPETENT COURT
Notwithstanding the possible applicability of mandatory provisions of law for the protection of consumers (as defined in art.1 letter b) of Legislative Decree 22 May 1999 n. 185), any dispute related to these Terms and Conditions, will be devolved to the exclusive jurisdiction of the Court of Pavia.
Pursuant to and for the purposes of Articles 1341 and 1342 of the Civil Code, the Customer declares to have carefully read and understood and specifically accept the following clauses of the General Conditions of Sale: 1.1, 1.2, 2.1, 2.2, 3.2, 4.1, 4.2, 4.3, 5.1, 5.2, 5.3, 5.4, 6.2, 6.3, 6.4, 6.5, 7.1, 8